U.S. Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Application, By End-use, And Segment Forecasts, 2023 - 2030

Table of Contents

Chapter 1. Methodology and Scope
1.1. Methodology Segmentation & Scope
1.2. Information procurement
1.2.1. Purchased database
1.2.2. GVR’s internal database
1.2.3. Secondary sources & third-party perspectives
1.2.4. Primary research
1.3. Information analysis
1.3.1. Data analysis models
1.4. Market formulation & data visualization
1.5. Data validation & publishing
Chapter 2. Executive Summary
2.1. U.S. Customer Relationship Management Market - Market Snapshot, 2018 - 2030
2.2. U.S. Customer Relationship Management Market - Solution Snapshot, 2018 - 2030
2.3. U.S. Customer Relationship Management Market - Deployment Snapshot, 2018 - 2030
2.4. U.S. Customer Relationship Management Market - Application Snapshot, 2018 - 2030
2.5. U.S. Customer Relationship Management Market - End-use Snapshot, 2018 - 2030
2.6. U.S. Customer Relationship Management Market - Competitive Snapshot
Chapter 3. U.S. Customer Relationship Management Market Variables, Trends & Scope
3.1. Market Lineage Outlook
3.1.1. Parent Market Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Driver Analysis
3.3.2.市场约束/挑战分析
3.3.3. Market Opportunity Analysis
3.4. Business Environment Analysis Tools
3.4.1. Porter's Five Forces Analysis
3.4.2. PEST Analysis
3.5. COVID-19 Impact Analysis
Chapter 4. U.S. Customer Relationship Management Market Solution Outlook
4.1. U.S. Customer Relationship Management Market Share by Solution, 2022 & 2030 (USD Billion)
4.2. Customer Service
4.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.3. Customer Experience Management
4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.4. Analytics
4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.5. Marketing Automation
4.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.6. Salesforce Automation
4.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.7. Social Media Monitoring
4.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.8. Others
4.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 5. U.S. Customer Relationship Management Market Deployment Outlook
5.1. U.S. Customer Relationship Management Market Share by Deployment, 2022 & 2030 (USD Billion)
5.2. On-premise
5.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
5.3. Cloud
5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 6. U.S. Customer Relationship Management Market Application Outlook
6.1. U.S. Customer Relationship Management Market Share by Application, 2022 & 2030 (USD Billion)
6.2. BFSI
6.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.3. Retail
6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.4. Healthcare
6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.5. Telecom & IT
6.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.6. Discrete Manufacturing
6.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.7. Government & Education
6.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.8. Others
6.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 7. U.S. Customer Relationship Management Market End-use Outlook
7.1. U.S. Customer Relationship Management Market Share by End-use, 2022 & 2030 (USD Billion)
7.2. Large Enterprises
7.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.3. SMBs
7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 8. Competitive Landscape
8.1. Company Categorization (Mature Players, Emerging Players)
8.2.公司排名/份额分析,2022年
8.3. Strategy Mapping
8.4. Company Profiles (Overview, Financial Performance, Product Overview, Strategic Initiatives)
8.4.1. Adobe Systems Inc.
8.4.2. Copper CRM, Inc.
8.4.3. Creatio
8.4.4. Genesys
8.4.5. HubSpot Inc.
8.4.6. IBM
8.4.7.了解公司。
8.4.8. Microsoft Corporation
8.4.9. Nimble
8.4.10. Oracle Corporation
8.4.11. SAP SE
8.4.12. Salesforce.com, Inc.
8.4.13. SugarCRM Inc.
8.4.14. Verint Systems Inc.
8.4.15. Zoho Corp.

List of Tables

Table 1 List of Abbreviation
Table 2 U.S. Customer Relationship Management market, by deployment 2018 - 2030 (USD Billion)
Table 3 U.S. Customer Relationship Management market, by solution 2018 - 2030 (USD Billion)
Table 4 U.S. Customer Relationship Management market, by end-use 2018 - 2030 (USD Billion)
Table 5 U.S. Customer Relationship Management market, by application 2018 - 2030 (USD Billion)

List of Figures

Fig. 1 U.S. Customer Relationship Management market segmentation
Fig. 2 Methodology
Fig. 3 Primary Research Pattern
Fig. 4 Information analysis
Fig. 5 Data Analysis Model
Fig. 6 Data Validation & Publishing
Fig. 7 U.S. Customer Relationship Management: Market Snapshot
Fig. 8 U.S. Customer Relationship Management: Segment Snapshot
Fig. 9 U.S. Customer Relationship Management: Competitive Landscape Snapshot
图10U.S. Customer Relationship Management Market Lineage Outlook
Fig. 11 U.S. Customer Relationship Management Market: Value chain analysis
Fig. 12 Market driver analysis
Fig. 13 Market restraint analysis
Fig. 14 Market opportunity analysis
Fig. 15 U.S. Customer Relationship Management Market: Porter’s five forces analysis
Fig. 16 U.S. Customer Relationship Management Market: PEST analysis
Fig. 17 U.S. Customer Relationship Management market analysis: Deployment segment analysis
Fig. 18 U.S. Customer Relationship Management market analysis: Solution segment analysis
Fig. 19 U.S. Customer Relationship Management market analysis: End-use segment analysis
Fig. 20 U.S. Customer Relationship Management market analysis: Application segment analysis