Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment (Hosted, On-premise), By Enterprise Size, By End-use (BFSI, Government, Healthcare, IT & Telecom), By Region, And Segment Forecasts, 2023 - 2030

Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation & Scope
1.2. Market Definitions
1.3. Information Procurement
1.4. Information Analysis
1.4.1. Market Formulation & Data Visualization
1.4.2. Data Validation & Publishing
1.5. Research Scope and Assumptions
1.6. List of Data Sources
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segmental Outlook
2.3. Competitive Landscape Snapshot
Chapter 3. Market Variables, Trends, and Scope
3.1. Market Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Driver Impact Analysis
3.3.1.1. Growing demand for automating customer care services
3.3.1.2. Growing emphasis on enhancing customer experience through omnichannel solutions
3.3.1.3. Growing preference for cloud-based contact center solutions
3.3.2. Market Challenge Impact Analysis
3.3.2.1. Inability to achieve Average Speed of Answer (ASA) and low First Call Resolution (FCR)
3.4. Impact of COVID-19 Pandemic
3.5.行业分析工具
3.5.1. Porter’s Analysis
3.5.2. PESTEL Analysis
Chapter 4. Contact Center Software Market: Solution Estimates & Trend Analysis
4.1. Solution Movement Analysis & Market Share, 2022 & 2030
4.2. Contact Center Software Market Estimates & Forecast, By Solution
4.2.1. Automatic Call Distribution
4.2.2. Call Recording
4.2.3.计算机电话集成
4.2.4. Customer Collaboration
4.2.5. Dialer
4.2.6. Interactive Voice Response
4.2.7. Reporting and Analytics
4.2.8. Workforce Optimization
4.2.9. Others
Chapter 5. Contact Center Software Market: Service Estimates & Trend Analysis
5.1. Service Movement Analysis & Market Share, 2022 & 2030
5.2. Contact Center Software Market Estimates & Forecast, By Service
5.2.1. Integration & Deployment
5.2.2. Support & Maintenance
5.2.3. Training & Consulting
5.2.4. Managed Services
Chapter 6. Contact Center Software Market: Deployment Estimates & Trend Analysis
6.1. Deployment Movement Analysis & Market Share, 2022 & 2030
6.2. Contact Center Software Market Estimates & Forecast, By Deployment
6.2.1. Hosted
6.2.2. On-premise
第七章。呼叫中心软件市场:Entertprise Size Estimates & Trend Analysis
7.1. Enterprise Size Movement Analysis & Market Share, 2022 & 2030
7.2. Contact Center Software Market Estimates & Forecast, By Enterprise Size
7.2.1. Large Enterprise
7.2.2. Small & Medium Enterprises
Chapter 8. Contact Center Software Market: End Use Estimates & Trend Analysis
8.1. End Use Movement Analysis & Market Share, 2022 & 2030
8.2. Contact Center Software Market Estimates & Forecast, By End Use
8.2.1. BFSI
8.2.2. Consumer Goods & Retail
8.2.3. Government
8.2.4. Healthcare
8.2.5. IT & Telecom
8.2.6. Travel & Hospitality
8.2.7. Others
Chapter 9. Contact Center Software Market: Regional Estimates & Trend Analysis
9.1. Contact Center Software Market: Regional Outlook
9.2. North America
9.2.1. North America contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.2.2. U.S.
9.2.2.1. U.S. contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.2.3. Canada
9.2.3.1. Canada contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.3. Europe
9.3.1. Europe contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.3.2. U.K.
9.3.2.1. U.K. contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.3.3. Germany
9.3.3.1. Germany contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.3.4. France
9.3.4.1. Germany contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.3.5. Spain
9.3.5.1. Spain contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.4. Asia Pacific
9.4.1. Asia Pacific contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.4.2. China
9.4.2.1. China contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.4.3. India
9.4.3.1. India contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.4.4. Japan
9.4.4.1. Japan contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.4.5. South Korea
9.4.5.1. South Korea contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.4.6. Australia
9.4.6.1. Australia contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.5. Latin America
9.5.1. Latin America contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.5.2. Brazil
9.5.2.1. Brazil contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.5.3. Mexico
9.5.3.1. Mexico contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.6. Middle East & Africa
9.6.1. Middle East & Africa contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.6.2. Kingdom of Saudi Arabia (KSA)
9.6.2.1. Kingdom of Saudi Arabia (KSA) contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.6.3. UAE
9.6.3.1. UAE contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
9.6.4. South Arica
9.6.4.1. South Africa contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Chapter 10. Competitive Landscape
10.1. Company Categorization
10.2. Participant’s Overview
10.2.1. 8X8, Inc.
10.2.2. ALE International
10.2.3. Altivon
10.2.4. Amazon Web Services, Inc.
10.2.5. Ameyo
10.2.6. Amtelco
10.2.7. Aspect Software
10.2.8. Avaya, Inc.
10.2.9. Avoxi
10.2.10. Cisco Systems, Inc.
10.2.11. Enghouse Interactives, Inc.
10.2.12. Exotel Techcom Pvt. Ltd.
10.2.13. Five9, Inc.
10.2.14. Genesys
10.2.15. Microsoft Corporation
10.2.16. NEC Corporation
10.2.17. SAP SE
10.2.18. Spok, Inc.
10.2.19. Talkdesk, Inc.
10.2.20.为什么Twilio, Inc.
10.2.21. UiPath
10.2.22. Unify, Inc.
10.2.23. VCC Live
10.3. Financial Performance
10.4. Product Benchmarking
10.5. Company Market Positioning
10.6.公司市场Share Analysis, 2022
10.7. Company Heat Map Analysis
10.8. Strategy Mapping
10.8.1. Expansion
10.8.2.合作
10.8.3. Mergers & Acquisitions
10.8.4. New Product Launches
10.8.5. Partnerships
10.8.6. Others

List of Tables

Table 1 Global Contact Center Software Market, by Solution, 2017 - 2030 (USD Million)
Table 2 Global Contact Center Software Market, by Service, 2017 - 2030 (USD Million)
Table 3 Global Contact Center Software Market, by Deployment, 2017 - 2030 (USD Million)
Table 4 Global Contact Center Software Market, by Enterprise Size, 2017 - 2030 (USD Million)
Table 5 Global Contact Center Software Market, by End Use, 2017 - 2030 (USD Million)
Table 6 Company Market Share, 2022
Table 7 Company Heat Map Analysis
Table 8 Key companies undergoing expansion
Table 9 Key companies undergoing collaborations
Table 10 Key companies undergoing new product launch
Table 11 Key companies undergoing mergers & acquisitions
Table 12 Key companies undergoung other strategies

List of Figures

Fig. 1 Contact center software market segmentation
Fig. 2 Information procurement
Fig. 3 Data analysis models
Fig. 4 Market formulation and valudation
Fig. 5 Data validating & publishing
Fig. 6 Market snapshot
Fig. 7 Segment snapshot
Fig. 8 Competitive landscape snapshot
Fig. 9 Parent Market Value, 2022 (USD Million)
Fig. 10 Contact center software market - Industry value chain analysis
Fig. 11 Contact center software market dynamics
Fig. 12 Contact center software market: Porters’s analysis
Fig. 13 Contact center software market: PESTEL analysis
Fig. 14 Contact center software market, by solution: key takeaways
Fig. 15 Contact center software market, by solution: market share, 2022 & 2030
Fig. 16 Contact center software market estimates & forecasts, by automatic call distribution, 2017 - 2030 (USD Million)
Fig. 17 Contact center software market estimates & forecasts, by call recording, 2017 - 2030 (USD Million)
Fig. 18 Contact center software market estimates & forecasts, by computer telephony integration, 2017 - 2030 (USD Million)
Fig. 19 Contact center software market estimates & forecasts, by customer collaboration, 2017 - 2030 (USD Million)
Fig. 20 Contact center software market estimates & forecasts, by dialer, 2017 - 2030 (USD Million)
Fig. 21 Contact center software market estimates & forecasts, by interactive voice response, 2017 - 2030 (USD Million)
Fig. 22 Contact center software market estimates & forecasts, by reporting and analytics, 2017 - 2030 (USD Million)
Fig. 23 Contact center software market estimates & forecasts, by workfroce optimization, 2017 - 2030 (USD Million)
Fig. 24 Contact center software market estimates & forecasts, by others, 2017 - 2030 (USD Million)
Fig. 25 Contact center software market, by service: key takeaways
Fig. 26 Contact center software market, by service: market share, 2022 & 2030
Fig. 27 Contact center software market estimates & forecasts, by intergation & deployment, 2017 - 2030 (USD Million)
Fig. 28 Contact center software market estimates & forecasts, by support & maintenance, 2017 - 2030 (USD Million)
Fig. 29 Contact center software market estimates & forecasts, by training & consulting, 2017 - 2030 (USD Million)
Fig. 30 Contact center software market estimates & forecasts, by managed services, 2017 - 2030 (USD Million)
Fig. 31 Contact center software market, by deployment: key takeaways
Fig. 32 Contact center software market, by deployment: market share, 2022 & 2030
Fig. 33 Contact center software market estimates & forecasts, by hosted, 2017 - 2030 (USD Million)
Fig. 34 Contact center software market estimates & forecasts, by on-premise, 2017 - 2030 (USD Million)
Fig. 35 Contact center software market, by enterprise size: key takeaways
Fig. 36 Contact center software market, by enterprise size: market share, 2022 & 2030
Fig. 37 Contact center software market estimates & forecasts, by large enterprise, 2017 - 2030 (USD Million)
Fig. 38 Contact center software market estimates & forecasts, by small & medium enterprise, 2017 - 2030 (USD Million)
Fig. 39 Contact center software market, by end use: key takeaways
Fig. 40 Contact center software market, by end use: market share, 2022 & 2030
Fig. 41 Contact center software market estimates & forecasts, by BFSI, 2017 - 2030 (USD Million)
Fig. 42 Contact center software market estimates & forecasts, by consumer goods & retail, 2017 - 2030 (USD Million)
Fig. 43 Contact center software market estimates & forecasts, by government, 2017 - 2030 (USD Million)
Fig. 44 Contact center software market estimates & forecasts, by healthcare, 2017 - 2030 (USD Million)
Fig. 45 Contact center software market estimates & forecasts, by IT & telecom, 2017 - 2030 (USD Million)
Fig. 46 Contact center software market estimates & forecasts, by travel & hospitality, 2017 - 2030 (USD Million)
Fig. 47 Contact center software market estimates & forecasts, by others, 2017 - 2030 (USD Million)
Fig. 48 Contact center software market revenue, by region, 2022 & 2030, (USD Million)
Fig. 49 Regional marketplace: key takeways
Fig. 50 North America contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 51 U.S. contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 52 Canada contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 53 Europe contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 54 U.K. Contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 55 Germany contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 56 France contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 57 Spain contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 58 Asia pacific contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 59 China contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 60 India contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 61 Japan contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 62 South Korea contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 63 Australia contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 64 Latin America contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 65 Brazil contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 66 Mexico contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 67 Middle East & Africa contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 68 Kingdom of Saudi Arabia (KSA) contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 69 UAE contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 70 South Africa contact center software market estimates & forecasts, 2017 - 2030 (USD Million)
Fig. 71 Key company categorization
Fig. 72 Company market positioning
Fig. 73 Company market share analysis, 2022
Fig. 74 Strategic framework