Contact Center Software Market Size, Share & Trends Report

Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment (Hosted, On-premise), By Enterprise Size, By End-use (BFSI, Government, Healthcare, IT & Telecom), By Region, And Segment Forecasts, 2023 - 2030

Report ID: GVR-2-68038-400-0
Number of Pages: 120
Format: Electronic (PDF)

历史范围:2017 - 2021
Industry:Technology

Market Segmentation

Contact Center Software Solution Outlook (Revenue, USD Billion, 2017 - 2030)
- Automatic Call Distribution (ACD)
- Call Recording
- Computer Telephony Integration (CTI)
- Customer Collaboration
- Dialer
- Interactive Voice Responses (IVR)
- Reporting & Analytics
- Workforce Optimization
- Others
Contact Center Software Service Outlook (Revenue, USD Billion, 2017 - 2030)
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
Contact Center Software Deployment Outlook (Revenue, USD Billion, 2017 - 2030)
- Hosted
- On-premise
Contact Center Software Enterprise Size Outlook (Revenue, USD Billion, 2017 - 2030)
- Large Enterprise
- Small & Medium Enterprise
Contact Center Software End Use Outlook (Revenue, USD Billion, 2017 - 2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Traveling & Hospitality
- Others
Contact Center Software Regional Outlook (Revenue, USD Billion, 2017 - 2030)
- North America
  - North America Contact Center Software Market, by Solution
    - Automatic Call Distribution (ACD)
    - Call Recording
    - Computer Telephony Integration (CTI)
    - Customer Collaboration
    - Dialer
    - Interactive Voice Responses (IVR)
    - Reporting & Analytics
    - Workforce Optimization
    - Others
  - North America Contact Center Software Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - North America Contact Center Software Market, by Deployment
    - Hosted
    - On-premise
  - North America Contact Center Software Market, by Enterprise Size
    - Large Enterprise
    - Small & Medium Enterprise
  - North America Contact Center Software Market, by End Use
    - BFSI
    - Consumer Goods & Retail
    - Government
    - Healthcare
    - IT & Telecom
    - Traveling & Hospitality
    - Others
  - U.S.
    - U.S. Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - U.S. Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - U.S. Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - U.S. Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - U.S. Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - Canada
    - Canada Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - Canada Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Canada Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - Canada Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - Canada Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
- Europe
  - Europe Contact Center Software Market, by Solution
    - Automatic Call Distribution (ACD)
    - Call Recording
    - Computer Telephony Integration (CTI)
    - Customer Collaboration
    - Dialer
    - Interactive Voice Responses (IVR)
    - Reporting & Analytics
    - Workforce Optimization
    - Others
  - Europe Contact Center Software Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - Europe Contact Center Software Market, by Deployment
    - Hosted
    - On-premise
  - Europe Contact Center Software Market, by Enterprise Size
    - Large Enterprise
    - Small & Medium Enterprise
  - Europe Contact Center Software Market, by End Use
    - BFSI
    - Consumer Goods & Retail
    - Government
    - Healthcare
    - IT & Telecom
    - Traveling & Hospitality
    - Others
  - Germany
    - Germany Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - Germany Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Germany Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - Germany Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - Germany Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - U.K.
    - U.K. Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - U.K. Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - U.K. Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - U.K. Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - U.K. Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - Spain
    - Spain Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - Spain Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Spain Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - 西班牙呼叫中心软件市场,通过企业e Size
      - Large Enterprise
      - Small & Medium Enterprise
    - Spain Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - France
    - France Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - France Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - France Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - France Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - France Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
- Asia Pacific
  - Asia Pacific Contact Center Software Market, by Solution
    - Automatic Call Distribution (ACD)
    - Call Recording
    - Computer Telephony Integration (CTI)
    - Customer Collaboration
    - Dialer
    - Interactive Voice Responses (IVR)
    - Reporting & Analytics
    - Workforce Optimization
    - Others
  - Asia Pacific Contact Center Software Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - Asia Pacific Contact Center Software Market, by Deployment
    - Hosted
    - On-premise
  - Asia Pacific Contact Center Software Market, by Enterprise Size
    - Large Enterprise
    - Small & Medium Enterprise
  - Asia Pacific Contact Center Software Market, by End Use
    - BFSI
    - Consumer Goods & Retail
    - Government
    - Healthcare
    - IT & Telecom
    - Traveling & Hospitality
    - Others
  - China
    - China Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - China Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - China Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - China Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - China Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - India
    - India Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - India Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - India Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - India Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - India Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - Japan
    - Japan Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - Japan Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Japan Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - Japan Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - Japan Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - South Korea
    - South Korea Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - South Korea Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - South Korea Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - South Korea Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - South Korea Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - Australia
    - Australia Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - Australia Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Australia Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - Australia Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - Australia Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
- Latin America
  - Latin America Contact Center Software Market, by Solution
    - Automatic Call Distribution (ACD)
    - Call Recording
    - Computer Telephony Integration (CTI)
    - Customer Collaboration
    - Dialer
    - Interactive Voice Responses (IVR)
    - Reporting & Analytics
    - Workforce Optimization
    - Others
  - Latin America Contact Center Software Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - Latin America Contact Center Software Market, by Deployment
    - Hosted
    - On-premise
  - Latin America Contact Center Software Market, by Enterprise Size
    - Large Enterprise
    - Small & Medium Enterprise
  - Latin America Contact Center Software Market, by End Use
    - BFSI
    - Consumer Goods & Retail
    - Government
    - Healthcare
    - IT & Telecom
    - Traveling & Hospitality
    - Others
  - Brazil
    - Brazil Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - Brazil Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Brazil Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - Brazil Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - Brazil Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - Mexico
    - 墨西哥接触Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - 墨西哥接触Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - 墨西哥接触Center Software Market, by Deployment
      - Hosted
      - On-premise
    - 墨西哥接触Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - 墨西哥接触Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
- MEA
  - MEA Contact Center Software Market, by Solution
    - Automatic Call Distribution (ACD)
    - Call Recording
    - Computer Telephony Integration (CTI)
    - Customer Collaboration
    - Dialer
    - Interactive Voice Responses (IVR)
    - Reporting & Analytics
    - Workforce Optimization
    - Others
  - MEA Contact Center Software Market, by Service
    - Integration & Deployment
    - Support & Maintenance
    - Training & Consulting
    - Managed Services
  - MEA Contact Center Software Market, by Deployment
    - Hosted
    - On-premise
  - MEA Contact Center Software Market, by Enterprise Size
    - Large Enterprise
    - Small & Medium Enterprise
  - MEA Contact Center Software Market, by End Use
    - BFSI
    - Consumer Goods & Retail
    - Government
    - Healthcare
    - IT & Telecom
    - Traveling & Hospitality
    - Others
  - Kingdom of Saudi Arabia (KSA)
    - Kingdom of Saudi Arabia (KSA) Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - Kingdom of Saudi Arabia (KSA) Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - Kingdom of Saudi Arabia (KSA) Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - Kingdom of Saudi Arabia (KSA) Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - Kingdom of Saudi Arabia (KSA) Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - UAE
    - UAE Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - UAE Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - UAE Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - UAE Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - UAE Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others
  - South Africa
    - South Africa Contact Center Software Market, by Solution
      - Automatic Call Distribution (ACD)
      - Call Recording
      - Computer Telephony Integration (CTI)
      - Customer Collaboration
      - Dialer
      - Interactive Voice Responses (IVR)
      - Reporting & Analytics
      - Workforce Optimization
      - Others
    - South Africa Contact Center Software Market, by Service
      - Integration & Deployment
      - Support & Maintenance
      - Training & Consulting
      - Managed Services
    - South Africa Contact Center Software Market, by Deployment
      - Hosted
      - On-premise
    - South Africa Contact Center Software Market, by Enterprise Size
      - Large Enterprise
      - Small & Medium Enterprise
    - South Africa Contact Center Software Market, by End Use
      - BFSI
      - Consumer Goods & Retail
      - Government
      - Healthcare
      - IT & Telecom
      - Traveling & Hospitality
      - Others

Report content

Qualitative Analysis

Industry overview
Industry trends
Market drivers and restraints
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Growth prospects
Porter’s analysis
PESTEL analysis
Key market opportunities prioritized
Competitive landscape
- Company overview
- Financial performance
- Product benchmarking
- Latest strategic developments

Quantitative Analysis

Market size, estimates, and forecast from 2017 to 2030
Market estimates and forecast for product segments up to 2030
Regional market size and forecast for product segments up to 2030
Market estimates and forecast for application segments up to 2030
Regional market size and forecast for application segments up to 2030
Company financial performance

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